Privacy Policy
Introduction
ThyroBase is a brand of Apoteka Pty Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit thyrobase.com or place an order with us.
By using our website, you consent to the collection and use of your information in accordance with this policy.
Information We Collect
Information You Provide Directly
- Name, email address, phone number, and delivery address
- Payment information (processed securely by Shopify Payments, we do not store card details)
- Account information if you create a customer account
- Any communications you send to us
Information Collected Automatically
- Device type, browser, and operating system
- IP address and approximate location
- Pages visited, time on site, and browsing behaviour
- Referral source (how you found us)
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and shipping notifications
- To respond to customer service enquiries
- To send marketing communications (only if you have opted in)
- To improve our website and product offerings
- To comply with our legal obligations
Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our business:
- Shopify, our e-commerce platform and payment processor.
- Klaviyo, our email marketing platform. You may opt out at any time via the unsubscribe link in any email.
- ReCharge, our subscription management platform.
- Australia Post, our shipping and fulfilment provider.
- Meta (Facebook and Instagram), for advertising, if you have consented to cookies.
- Google Analytics, for website analytics.
These providers are required to handle your information in accordance with applicable privacy laws and are not permitted to use it for their own purposes.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Marketing Communications
If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by emailing us directly. We will not sell your email address to third parties.
Data Security
We take reasonable precautions to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption for all data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Lodge a complaint about how we handle your information
To exercise any of these rights, contact us at hello@thyrobase.com. We will respond within 30 days.
Children's Privacy
Our products and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
For privacy-related enquiries or complaints: hello@thyrobase.com
Apoteka Pty Ltd, Victoria, Australia