The ThyroBase Guarantee.
We built ThyroBase for people who've been burned before. By tests that say "you're fine" when you're not. By supplements that didn't deliver. By routines that didn't fit. We know trying something new takes faith. So we removed the risk.Empty the pouches in your order. You have 60 days from delivery to decide. If you don't feel a real shift in your day to day, email support@thyrobase.com and we'll refund what you paid, in full. No return shipping. No awkward questions. Every ThyroBase order is covered: singles, the Pair, and the System, one-time or subscription.
We call it the 60-Day Empty Pouch Promise. We mean it.
How it works.
- 1 Order ThyroBase.Any pouch, the Pair, or the System, one-time or subscription. Your guarantee window starts the day your first order is delivered.
- 2 Use it.Take your AM and/or PM serve daily and give whatever you bought a fair run.
- 3 Decide.If at any point inside your 60 days you don’t feel a real shift in your day to day, email us at support@thyrobase.com with your order number. We'll process your refund within 5 business days.
That's it.
The fine print.
The bits we still want to be honest about. We've kept the rules short and human.
- The window. The Promise covers your first 60 days from the date of your first delivery. If you're on subscription, that window typically spans your first delivery and the renewal that follows it, so every order landing inside the 60 days is covered. Refunds requested after day 60 fall outside the Promise, though we still take customer feedback seriously and will always look at exceptional circumstances on a case-by-case basis.
- Every SKU. The Promise applies to every ThyroBase order: AM or PM singles, the Pair, and the System, one-time or subscription. However you started, the same 60 days and the same refund apply.
- How to request a refund. Email support@thyrobase.com from the email address you used to order. Include your order number and a sentence about your experience. What didn't work, what you wish had been different. Your honest feedback is how we make ThyroBase better. We aim to respond within 24 hours and process the refund within 5 business days.
- What you'll get back. The full amount you paid for the order(s) that fall within the 60-day window. Refunds are processed back to your original payment method. Original shipping is not refunded.
- What you keep. The welcome materials we send you (the printed card, the digital Foundation Protocol, the Foundation Tracker, the education series) are yours either way. No need to return anything. The pouches you've used are yours. Empty them or don't, it's the same to us.
- One refund per household. The 60-Day Empty Pouch Promise is available once per customer or household. If you've previously received a Promise refund and ordered again, your second order isn't covered by this Promise, though our standard returns policy under Australian Consumer Law still applies in full (see below).
- Subscriptions. If you're on a subscription and request a refund under this Promise, we'll cancel your subscription at the same time. No further deliveries, no further charges, no awkward "are-you-sure" prompts. One-time orders have nothing further to cancel.
Your rights under Australian Consumer Law.
This guarantee sits on top of your statutory rights. It doesn't replace them. Under Australian Consumer Law, you're entitled to a remedy if a product is faulty, doesn't match its description, or isn't fit for purpose, regardless of any other guarantee. Nothing in this policy limits or excludes those rights. If something arrives damaged, defective, or incorrect, contact us immediately at support@thyrobase.com and we'll sort it out under your statutory rights, separate to the 60-day guarantee.
What this guarantee doesn’t cover.
We want to be straight with you about the few things this guarantee doesn't apply to:
- Bulk or repeated refunds beyond the first 60 days. If you've been ordering for months or years, the guarantee window is closed, but reach out anyway if something's wrong. We'll always look at the situation.
- Chargebacks instead of refund requests. If you initiate a chargeback through your bank or card provider without first emailing us, we won't be able to honour the guarantee process. The bank's process replaces ours. Always email first; we'll always respond.
- Resold or transferred orders. The guarantee is for the original purchaser only.
Why we offer this.
A promise this strong is uncommon in supplements. We offer it because we built ThyroBase for a specific kind of person. Someone living with a thyroid condition, often after a thyroidectomy, who has been told their tests are fine while their body says otherwise.
That person has often been let down before. We won't add to that.
If ThyroBase doesn't help, we don't want your money. If it does, we want to be part of your routine for the long haul.
Important medical note. ThyroBase is a nutritional supplement and is not intended to diagnose, treat, cure, or prevent any disease. It is not a substitute for prescribed thyroid hormone replacement therapy. Always consult your healthcare professional before starting any supplement, especially if you are taking prescription medication or managing a health condition.
For all guarantee requests, contact support@thyrobase.com.
For general support: hello@thyrobase.com