60-Day Empty Pouch Promise

Last updated October 2026

How it works.

1. Order ThyroBase. Any pouch, the Pair, or the System, one-time or subscription. Your guarantee window starts the day your first order is delivered.
2. Use it. Take your AM and/or PM serve daily, and give whatever you bought a fair run. A single pouch is 14 serves, the Pair is 14 days, the System is 28. You're not expected to have 60 days of product to qualify.
3. Decide. Any time inside the 60 days, if you don't feel a real shift in your day to day, email us at support@thyrobase.com with your order number. We'll process your refund within 5 business days.

That's it.

The fine print.

We've kept the rules short and human.

• The window. The Promise covers your first 60 days from the date of your first delivery. If you're on subscription, that window typically spans your first delivery and the renewal that follows it, so every order landing inside the 60 days is covered. Refunds requested after day 60 fall outside the Promise, though we still take feedback seriously and will always look at exceptional circumstances case by case.
• Every SKU. The Promise applies to every ThyroBase order: AM or PM singles, the Pair, and the System, one-time or subscription. However you started, the same 60 days and the same refund apply.
• How to request a refund. Email support@thyrobase.com from the email address you used to order. Include your order number and a sentence about your experience. What didn't work, what you wish had been different. Your honest feedback is how we make ThyroBase better. We aim to respond within 24 hours and process the refund within 5 business days.
• What you'll get back. The full amount you paid for the order(s) that fall within the 60-day window, refunded to your original payment method. Original shipping is not refunded.
• What you keep. The welcome materials (the digital Foundation Protocol, the Foundation Tracker, the education series) are yours either way. No need to return anything. The pouches are yours too. Empty them or don't, it's the same to us.
• One refund per household. The Promise is available once per customer or household. If you've previously received a Promise refund and order again, the second order isn't covered, though your rights under Australian Consumer Law always apply in full.
• Your subscription. If you're on subscription and request a refund under the Promise, we'll cancel it at the same time. No further deliveries, no further charges. One-time orders have nothing further to cancel.

What this guarantee doesn’t cover.

• Refunds beyond the first 60 days. If you've been ordering for months, the guarantee window is closed, but reach out anyway if something's wrong. We'll always look at the situation.
• Chargebacks instead of refund requests. If you start a chargeback through your bank without emailing us first, the bank's process replaces ours and we can't honour the guarantee process. Always email first. We'll always respond.
• Resold or transferred orders. The guarantee is for the original purchaser only.

Faulty or incorrect products

If your order arrives faulty, damaged, or not what you ordered, contact support@thyrobase.com straight away. We'll replace it or refund you in full, including shipping, under your statutory rights. This sits apart from the 60-day guarantee.

Your rights under Australian Consumer Law.

This guarantee sits on top of your statutory rights. It doesn't replace them. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Why we offer this.

A promise this strong is uncommon in supplements. We built ThyroBase for a specific kind of person. Someone living with a thyroid condition, often after a thyroidectomy, who has been told their tests are fine while their body says otherwise.

That person has often been let down before. We won't add to that.

If ThyroBase doesn't help, we don't want your money. If it does, we want to be part of your routine for the long haul.

Manny.
Founder, ThyroBase

Important medical note. ThyroBase is a nutritional supplement and is not intended to diagnose, treat, cure, or prevent any disease. It is not a substitute for prescribed thyroid hormone replacement therapy. Always consult your healthcare professional before starting any supplement, especially if you are taking prescription medication or managing a health condition.

Contact us

For all guarantee requests: support@thyrobase.com
For general support: hello@thyrobase.com