Last Updated: 27 September, 2026

Where we ship

ThyroBase is made in Australia and ships from our fulfilment partner's warehouse in Melbourne, Australia. We currently ship within Australia only.

Free shipping

Standard shipping is free on every Australian order, including subscription deliveries.

Processing time

Orders are usually dispatched within 1 to 2 business days. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery options

• Standard shipping, free: estimated 3 to 7 business days by tracked courier.
• Express shipping, $27.00: estimated 1 to 3 business days by tracked courier.

Tracking

Once your order is dispatched we email you a tracking number and a link to follow your parcel.

PO Boxes and parcel lockers

Some couriers can't deliver to PO Boxes or parcel lockers, so a street address is the most reliable option. If your order can't be delivered to the address you gave us, we'll contact you to sort it out.

Delivery delays

During peak periods (November to January) or in the event of unforeseen circumstances, delivery can take longer than the estimates above. If your order is affected, we'll keep you updated.

Lost or damaged orders

If your order arrives damaged, or hasn't arrived within the estimated timeframe, please email support@thyrobase.com with your order number, ideally within 14 days of your dispatch email. We'll work with the courier to resolve it quickly. Your rights under the Australian Consumer Law always apply and don't depend on this timeframe.

International shipping

We don't currently ship outside Australia. If you'd like to hear when international shipping opens, you can join our international waitlist.