Last Updated: 27 September, 2026

1. About these Terms

These Terms of Service ("Terms") govern your use of the ThyroBase website (the "Site") and your purchase and use of ThyroBase products ("Products"). The Site and Products are operated by Apoteka Pty Ltd, trading as ThyroBase ("we", "us", "our"). By using the Site or buying Products, you agree to these Terms. If you don't agree, please don't use the Site or buy Products.

2. Eligibility

You must be at least 18 years old to buy from the Site. By placing an order, you confirm that you are.

3. Medical and general information disclaimer

3.1 Not medical advice. Products are nutritional products. Content on the Site is general information only and is not medical advice.

3.2 No therapeutic claims. Products are not intended to diagnose, treat, cure or prevent any disease.

3.3 Talk to a healthcare professional. Please consult a qualified healthcare professional before using Products, particularly if you have had a thyroidectomy, have a thyroid condition, take prescription medication (including thyroid hormone replacement), are pregnant or breastfeeding, or have allergies or sensitivities.

3.4 Not a substitute for medication. Products are not a substitute for prescribed medication or medical treatment. Don't stop or change prescribed medication without medical supervision.

4. Product information, quality and use

4.1 We aim to describe Products accurately, including ingredient and allergen information. Packaging and labels may change from time to time. If there is any inconsistency, the product label carries the most current information.

4.2 Products are made in Australia in facilities that comply with applicable Australian food safety and labelling requirements, including the Australia New Zealand Food Standards Code.

4.3 Individual results vary. We don't guarantee specific outcomes.

4.4 Please check the ingredient and allergen information before buying and using Products. If you have allergies or sensitivities, don't use a Product unless you've confirmed it suits you with a qualified professional.

5. Accounts and acceptable use

5.1 If you create an account, you must give accurate information and keep it up to date.

5.2 You must not use the Site unlawfully; interfere with its security or functionality (including scraping or crawling that disrupts it); upload malicious code; submit abusive, misleading, infringing or unlawful content; or attempt unauthorised access to systems or accounts. We may suspend or end access for suspected misuse.

6. Orders, acceptance and cancellations

6.1 All orders are subject to acceptance, stock availability and verification. We may refuse, cancel or limit quantities at our discretion, including for suspected fraud, reselling or system errors. If we cancel an order, we refund any amount paid in full.

6.2 Your order confirmation email confirms we've received your order. Acceptance happens when we process and dispatch your order (or otherwise confirm acceptance).

6.3 If you ask to cancel an order, we'll try to accommodate it if it hasn't entered fulfilment. Once it has been dispatched, the returns and refunds section applies.

7. Pricing and errors

7.1 Prices are in Australian dollars (AUD) and include GST where applicable.

7.2 Prices may change at any time. Price changes don't affect orders already accepted.

7.3 If a Product is listed at an incorrect price because of an error, we may cancel the order and refund what you paid, and we'll contact you where required.

7.4 Promotions and discount codes apply only as stated and may be withdrawn at any time. Unless stated, they can't be combined.

8. Payment

8.1 Payments are processed by the third-party payment providers shown at checkout (for example, Shopify Payments and Afterpay). Available payment methods may change from time to time.

8.2 By providing payment details, you confirm you're authorised to use that payment method and authorise us and our payment providers to charge it for the order total, including any applicable taxes and shipping.

9. Subscriptions and recurring billing

If you buy a subscription ("Subscription"):

9.1 Auto-renewal. Your Subscription renews automatically at the price and frequency shown at checkout until you cancel.

9.2 Authorisation. You authorise us to charge your payment method for each renewal order, including any applicable taxes and shipping.

9.3 Managing and cancelling. You can pause, skip, change the date of, or cancel your Subscription at any time through your customer portal or by emailing support@thyrobase.com. There is no minimum term and no lock-in. To avoid being charged for the next delivery, make the change at least 24 hours before your next scheduled charge.

9.4 Failed payments. If a payment fails, we may retry it, pause the Subscription or cancel it. We're not responsible for fees your bank charges for failed payments.

9.5 Price changes. We may change Subscription pricing with reasonable notice. Changes apply from the first renewal after the notice.

9.6 Product changes. We may make non-material changes to packaging or formulation. If a change is material, we'll give notice where reasonably practicable.

10. Shipping and delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

11. Returns, refunds and the Australian Consumer Law

11.1 Consumer guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

11.2 Change-of-mind returns. For hygiene and safety reasons, we don't accept returns of opened or used Products for change of mind. Unopened, unused Products in resalable condition may be returned within 30 days of purchase with proof of purchase. Return shipping for change-of-mind returns is your responsibility unless the Australian Consumer Law requires otherwise.

11.3 The 60-Day Empty Pouch Promise. Clause 11.2 does not limit the 60-Day Empty Pouch Promise. Every ThyroBase order, including opened and partly used product, is covered for 60 days from delivery: a full refund of the purchase price, with nothing to return and no return shipping to pay. The Promise applies to AM and PM singles, the Pair and the System, bought one-time or on subscription, once per customer or household. See our Refund Policy for the full terms.

11.4 Damaged, faulty or incorrect items. If a Product arrives faulty, damaged in transit or incorrect, email support@thyrobase.com with photos and your order details, ideally within 14 days of delivery, so we can provide a remedy consistent with the Australian Consumer Law. Your rights under the Australian Consumer Law don't depend on this timeframe.

11.5 Approved refunds are made to the original payment method unless the law requires otherwise.

12. Reviews and other content you submit

12.1 If you submit content such as reviews, photos, videos or comments ("User Content"), you confirm you have the right to submit it and that it doesn't infringe anyone else's rights.

12.2 You grant us a worldwide, royalty-free, perpetual licence to use, reproduce, publish and display your User Content for our business and marketing (including on the Site, in emails and in ads), unless you ask us to remove it (where practicable). We won't edit User Content in a way that changes its meaning.

12.3 We may remove or moderate User Content that breaches these Terms or the law.

13. Intellectual property

All trademarks, branding, content and materials on the Site are owned by or licensed to Apoteka Pty Ltd. You must not use them without our written permission.

14. Limitation of liability

14.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded.

14.2 To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from use of the Site or Products.

14.3 To the extent permitted by law, and subject to clause 14.1, our total liability for any claim relating to Products bought from us is limited to the amount you paid for the order giving rise to the claim.

15. Indemnity

You agree to indemnify us against claims, losses, damages and expenses arising from your breach of these Terms or unlawful misuse of the Site or Products.

16. Events outside our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including courier disruptions, natural disasters, strikes, supplier delays, outages or government action.

17. Contact

Customer support: support@thyrobase.com
Apoteka Pty Ltd, Level 19, 180 Lonsdale St, Melbourne VIC 3000, Australia

18. Governing law and disputes

18.1 These Terms are governed by the laws of Victoria, Australia.

18.2 We'll each try to resolve any dispute in good faith. If that doesn't work, the dispute will go to mediation in Victoria before any court action, except where urgent injunctive relief is needed.

18.3 You and we submit to the exclusive jurisdiction of the courts of Victoria.

19. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the current version. Continuing to use the Site after a change means you accept the updated Terms.